Policys

Our Quality Promise

At Carbonlab, quality comes first.
Every product is handcrafted with precision using carefully selected materials and proven manufacturing methods.

We focus on fit, finish, and performance — no shortcuts, no compromises.
Each component is inspected before delivery to ensure it meets our standards and your expectations.

Sustainability & Responsibility

We believe responsible manufacturing starts with smart design.
Carbonlab products are built to last, reducing waste through durability rather than mass production.

We continuously work to optimize material usage, minimize scrap, and choose suppliers who share our commitment to responsible production.

Materials & Craftsmanship

All Carbonlab components are produced using high-quality composite materials and refined processes developed through hands-on experience.

Our production is small-batch and detail-focused, allowing us to maintain full control over quality and consistency in every part we deliver.

Transparency & Trust

We value honesty and clarity in everything we do.
What you see is what you get — accurate product descriptions, clear communication, and realistic lead times.

If a product is custom-made, made to order, or requires special handling, this will always be clearly stated.

Customer Commitment

Our customers are at the center of Carbonlab.
We are here to answer questions, provide guidance, and ensure you feel confident in your purchase.

If something isn’t right, we take responsibility and work with you to find a fair solution.

Ethical Standards

Carbonlab operates with respect for people, craftsmanship, and the machines and environments we work in.
We do not engage in mass production, exploitative labor, or misleading marketing.

Our goal is long-term relationships — not quick sales.

Orders, Lead Times & Deadlines

At Carbonlab, we always strive to meet the stated lead times and delivery deadlines.
However, composite manufacturing — especially carbon fiber — is a complex, hands-on process influenced by multiple factors such as curing cycles, material behavior, finishing quality, and environmental conditions.

Because of this, delays may occasionally occur. When they do, we communicate openly and do everything reasonably possible to complete your order as quickly as possible without compromising quality.

Quality will never be rushed at the expense of the final result.

Customer Satisfaction Commitment

Customer satisfaction is a core priority at Carbonlab.
We take pride in our work and stand behind every product we deliver.

If an issue arises, we will always make a serious effort to resolve it fairly and professionally. Our goal is not just to deliver a product — but to ensure you are confident, satisfied, and proud of your purchase.

Custom & Made-to-Order Products

All custom-made and made-to-order products are produced specifically for the individual customer.
For this reason, refunds are not accepted on custom or special-order items once production has started.

By placing a custom order, you acknowledge and accept the unique nature of carbon fiber manufacturing and the non-refundable status of these products.

Returns – Standard Products

For standard, pre-produced items such as fork covers, we offer 14 days of open purchase (right of withdrawal) from the date of delivery.

Returned items must be:

  • Unused

  • In original condition

  • Returned with original packaging

Return shipping costs are the responsibility of the customer unless otherwise agreed.